At Whimsikidz, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

1. 15-DAY RETURN POLICY

We offer a 15-day return policy from the date of delivery.

To be eligible for a return, the product must meet the applicable return conditions mentioned below.

Please initiate your return request through our return process and provide your order number and registered email address or phone number.

Once your return request is approved, you will receive confirmation along with the return or pickup instructions.

2. RETURN CONDITIONS

Products must be returned in brand-new, unused and undamaged condition, unless the product falls under a category where testing or usage is specifically permitted under this policy.

Returned products must include:

• Original product packaging

• All original tags and labels

• All accessories and parts

• Freebies received with the order, if applicable

• Original invoice/order details

Please ensure the product is packed securely to prevent damage during return transit.

All returned products are subject to a quality inspection. A return may be rejected if the product is found to be used improperly, damaged, incomplete, or not in resalable condition.

If a returned product does not meet our return conditions, it may be sent back to the customer and the refund may not be processed.

3. BABY CARRIERS & OTHER BABY PRODUCTS

For hygiene and safety reasons, products such as baby carriers and other personal baby-care products must be returned unused and in original condition.

Products that have been used, washed, stained, damaged, or are missing original packaging, tags, parts or accessories may not be eligible for return.

4. DAMAGED, DEFECTIVE OR WRONG PRODUCT

If you receive a product that is:

• Damaged during transit

• Defective

• Different from the product ordered

• Missing any essential part or accessory

Please contact our customer support as soon as possible after delivery.

We may request photographs, videos or other information to verify the issue.

After verification, we will arrange an appropriate resolution, which may include a replacement, return or refund, depending on the situation.

5. PRODUCTS NOT ELIGIBLE FOR RETURN

The following may not be eligible for return:

• Products damaged due to misuse, negligence or improper handling

• Products that have been washed or altered

• Products with missing accessories, parts, tags or packaging

• Products returned in an unhygienic or unsellable condition

• Products damaged after delivery due to customer handling

• Products returned after the 15-day return window

Certain products may have additional hygiene or product-specific return restrictions. Such restrictions, where applicable, will be mentioned on the respective product page.

6. HOW DO I RETURN MY ORDER?

To request a return, please email us at snuggles@littlewhimsikidz.com with the following details:

1. Order Number

2. Registered Email Address or Phone Number

3. Product Name you wish to return

4. Reason for Return

5. Photos or videos, if required for verification

Our customer support team will review your request and, once approved, provide you with the return or pickup instructions.

The returned product will be inspected after it reaches our facility.

7. ARE THERE ANY RETURN CHARGES?

For eligible returns, return pickup is generally free of charge, subject to the applicable return conditions.

However, if a return is requested for reasons other than a damaged, defective or incorrect product, original shipping charges, COD charges or other applicable charges, if any, may be non-refundable.

Any applicable deduction will be communicated before the refund is processed.

8. ORDER CANCELLATION

You may request cancellation of your order before it is shipped.

Once an order has been shipped, cancellation may no longer be possible.

If you no longer wish to accept a shipped order, you may refuse the delivery where possible. For prepaid orders, the refund will be processed after the shipment is returned to our facility and the applicable verification is completed.

9. REFUND PROCESS

Once the returned product is received and successfully passes our quality inspection, the refund will be initiated.

Refunds will generally be processed to the original payment method used for the order.

Once initiated, the amount may take 3–7 working days to reflect in your account, depending on your bank, payment gateway or card issuer.

For Cash on Delivery orders, the refund may be processed through the refund method made available by Whimsikidz.

10. RETURN INSPECTION

All returned products are inspected before a refund is approved.

If the product is found to be:

• Used beyond the permitted conditions

• Damaged

• Dirty or unhygienic

• Missing parts or accessories

• Missing original packaging or tags

• Altered or tampered with

The return may be rejected.

In such cases, the product may be sent back to the customer.

11. IMPORTANT NOTE

Products purchased from www.whimsikidz.com are eligible for return only in accordance with this Return & Cancellation Policy.

The return period is calculated from the date of delivery shown in the order or shipping records.

Whimsikidz reserves the right to reject a return request that does not meet the conditions stated in this policy.

For any return, cancellation or refund-related assistance, please contact us at snuggles@littlewhimsikidz.com.

Whimsikidz

Making every journey with your little one easier.